Kona Day Tours – Terms and Conditions
Welcome to Kona Day Tours. These Terms and Conditions outline the rules and regulations for the use of our website and the services we provide. By accessing this website and booking our tours, activities, or transportation services, you agree to these Terms and Conditions in full.
If you do not agree with any part of these Terms and Conditions, please do not use our website or book our services.
1. Definitions
* “Company” refers to Kona Day Tours.
* “Customer,” “Guest,” or “You” refers to the person booking and/or participating in services provided by the Company.
* “Services” refers to all tours, transportation, sightseeing experiences, activities, and related services offered by the Company.
* “Website” refers to www.konadaytours.com.
2. Booking and Payments
* All bookings are subject to availability and confirmation by the Company.
* Full payment or a deposit may be required at the time of booking depending on the selected experience.
* Remaining balances, when applicable, must be paid prior to the start of the tour.
* Accepted payment methods may include major credit cards, debit cards, and approved online payment methods.
Service Fees & Gratuity
For the convenience of our guests, certain bookings may include:
* Applicable taxes
* Booking or service fees
* Automatic gratuity for larger groups or specialty services
These charges, when applicable, will be clearly reflected in the final booking amount.
3. Shared Tours Minimum Participation Requirement
Certain shared tours require a minimum of four (4) participants to operate.
If the minimum number of participants is not reached, Kona Day Tours reserves the right to:
* Reschedule the experience
* Offer an alternative tour date
* Upgrade guests to a private experience at an adjusted rate
* Cancel the tour and provide a full refund
Guests will be notified as early as reasonably possible in the event a shared tour does not meet the minimum participation requirement.
4. Cancellations and Refunds
* Cancellation requests must be submitted in writing via email.
* Cancellation policies may vary depending on the activity, shared experience, private charter, or third-party provider involved.
Standard Cancellation Policy
* Cancellations made more than 7 days before the tour date: Full refund minus applicable processing fees.
* Cancellations made 3–6 days before the tour date: 50% refund.
* Cancellations made less than 48 hours before the scheduled service: Non-refundable.
* No-shows are non-refundable.
Certain shared tours, specialty activities, and third-party operated services may have separate cancellation terms communicated at the time of booking.
The Company reserves the right to cancel or modify services due to operational reasons, unsafe conditions, or insufficient participation. In such cases, guests may receive a full refund or the option to reschedule, subject to availability.
5. Changes to Bookings
* Requests to modify reservations are subject to availability and operational feasibility.
* Administrative fees may apply to booking changes.
* The Company cannot guarantee modifications within short notice periods.
6. Travel Insurance
Travel insurance is strongly recommended for all guests and should include coverage for:
* Trip cancellations
* Medical emergencies
* Weather interruptions
* Activity cancellations
* Flight or cruise schedule changes
* Personal belongings
7. Liability and Responsibility
Participation in tours and activities involves inherent risks associated with outdoor environments, ocean conditions, volcanic terrain, transportation, and weather changes.
By participating, guests acknowledge and accept these risks.
Kona Day Tours shall not be held liable for:
* Personal injury
* Illness
* Loss or damage of personal belongings
* Delays or interruptions
* Missed flights, cruises, or reservations
* Conditions caused by third-party providers
* Events beyond reasonable operational control
Guests are responsible for following all safety instructions provided by guides and staff.
The Company reserves the right to refuse service to any guest whose behavior may endanger themselves, other participants, staff, vehicles, or property.
8. Health and Physical Condition
Guests are responsible for ensuring they are physically and medically capable of participating in selected activities.
Customers should notify the Company in advance regarding:
* Mobility limitations
* Medical conditions
* Pregnancy
* Dietary restrictions
* Accessibility needs
The Company reserves the right to decline participation when an activity may present a safety concern.
9. Pickup and Transportation
* Pickup times and locations will be confirmed prior to the tour.
* Guests must be ready at the agreed pickup location at the scheduled time.
* Delays caused by late arrivals may shorten the tour duration without refund.
* Vehicle type may vary depending on group size and operational requirements.
10. Shared Tours and Third-Party Services
Some experiences may involve independent operators or third-party providers, including but not limited to:
* Boat operators
* Snorkeling companies
* Activity vendors
* Restaurants
* Transportation partners
Kona Day Tours is not responsible for operational decisions, delays, cancellations, or incidents involving third-party providers.
Additional terms and conditions from third-party operators may apply.
11. Photography and Media Release
During tours, photographs or video footage may occasionally be captured for promotional, marketing, or social media purposes.
By participating, guests grant Kona Day Tours permission to use general tour imagery unless otherwise requested in writing before the activity.
Guests retain ownership of their personal photos and recordings.
12. Privacy Policy
Personal information collected during the booking process will only be used for reservation management, operational communication, and customer service purposes.
Kona Day Tours does not sell or distribute customer personal information to unrelated third parties.
13. Intellectual Property
All content displayed on the Website, including logos, text, graphics, images, videos, branding, and design elements, remains the property of Kona Day Tours and is protected under applicable intellectual property laws.
Unauthorized reproduction or commercial use is prohibited.
14. Inclement Weather Policy
The safety of our guests and staff is our highest priority.
Kona Day Tours reserves the right to modify, reroute, delay, postpone, or cancel any activity due to unsafe conditions including but not limited to:
* Heavy storms
* Flooding
* High surf
* Volcanic activity
* Road closures
* Wildfires
* Government restrictions
* Unsafe ocean conditions
* Other hazardous circumstances
Rain Policy
Hawai‘i’s tropical climate includes occasional rain, and tours operate rain or shine.
Light or moderate rain is not considered a valid reason for cancellation when conditions remain safe.
Whenever possible, rain jackets, umbrellas, or itinerary adjustments may be provided.
Company-Initiated Cancellations
If Kona Day Tours cancels an activity due to hazardous conditions, guests may receive:
* A full refund, or
* The option to reschedule subject to availability.
Guest Weather Concerns
Guest cancellations based solely on weather concerns, while tours remain operational and safe, are subject to the standard cancellation policy.
15. Force Majeure
Kona Day Tours shall not be held responsible for delays, interruptions, itinerary changes, or cancellations resulting from events beyond reasonable control, including but not limited to:
* Natural disasters
* Volcanic eruptions
* Severe weather
* Government actions
* Road closures
* Airline disruptions
* Harbor closures
* Public health emergencies
* Civil disturbances
16. Governing Law
These Terms and Conditions are governed by the laws of the State of Hawai‘i.
Any disputes arising from the use of the Website or services provided by Kona Day Tours shall fall under the exclusive jurisdiction of the courts of the State of Hawai‘i.
17. Acceptance of Terms and Conditions
By completing a reservation, booking, payment, or participation in any service offered by Kona Day Tours, the guest acknowledges that they have read, understood, and agreed to these Terms and Conditions in full.
The completion of a booking constitutes acceptance of all policies, procedures, cancellation terms, liability limitations, and operational conditions described herein.
18. Changes to Terms and Conditions
Kona Day Tours reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Continued use of the Website or services after updates constitutes acceptance of the revised Terms and Conditions.
19. Contact Information
For questions regarding these Terms and Conditions, please contact:
Kona Day Tours
Email: aloha@konadaytours.com
Website: www.konadaytours.com
Mahalo for choosing Kona Day Tours. We look forward to sharing the beauty of Hawai‘i Island with you.